Privacy Policy
Last Updated: 11/14/2025
Introduction
Scout Surveys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer experience survey platform and related services (collectively, the "Services").
This Privacy Policy applies to information we collect through our website, mobile applications, and any other means connected to our Services. Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our Services
- Contact us for support
- Respond to surveys or questionnaires
- Participate in promotions or events
This information may include: name, email address, phone number, business name, billing address, payment information, and any other information you choose to provide.
Customer Data
When you use our Services to conduct surveys, we collect and process data on your behalf, including responses from your customers. You are the data controller for this information, and we act as a data processor. You are responsible for ensuring that you have the necessary permissions and consents from your customers to collect and process their data through our Services.
Automatically Collected Information
We automatically collect certain information when you access our Services, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Location data (general geographic location based on IP address)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our Services
- Process your transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations and enforce our terms
- Send you marketing communications (with your consent)
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, data analysis, email delivery, hosting services)
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
- Legal Requirements: When required by law or to protect our rights, property, or safety
- With Your Consent: When you explicitly authorize us to share information
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your information to another service provider
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at legal@scoutsurveys.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Services.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: